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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of RAFAEL PARRILLA

RAFAEL PARRILLA

October 15, 2025

5  out of  5
rating by RAFAEL PARRILLA
"SUPERB CUSTOMER FIRST SERVICE!!!!"
We responded:
"Rafael, thank you so much for your enthusiastic feedback! I'm delighted to know you had a superb experience with our customer-first service. Let us know if there's anything else we can assist you with!"
Profile photo of Courtney Jarrard

Courtney Jarrard

October 15, 2025

5  out of  5
rating by Courtney Jarrard
"This office has been very accommodating with all of the changes I’ve needed to make to both my renters and car insurance over the past 9 months. I recently met with Sydney to review my policies and she was incredibly kind, compassionate and thorough. She took the time to explain my options clearly and helped me lower my car insurance while making sure I still had the coverage I needed. I truly appreciate her professionalism and genuine care as it made the whole process so much easier. Highly recommend Sydney and this office for anyone looking for reliable and supportive insurance help!"
We responded:
"Thank you, Courtney, for your wonderful feedback! I'm so happy to hear that our office has been able to accommodate your insurance needs over the past months. Sydney is indeed a valuable part of our team, and I'm glad she could assist you with your policies while ensuring you had the right coverage. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
Profile photo of Freddi Pendarvis

Freddi Pendarvis

September 24, 2025

5  out of  5
rating by Freddi Pendarvis
"Raquel was amazing to work with! She was never pushy, always gave me the time I needed to make decisions, and was available whenever I had questions. I really felt cared for through the whole process, and now I have peace of mind knowing my family is protected. Highly recommend!!!"
We responded:
"Thank you, Freddi! I'm so happy to hear about your positive experience with Raquel. It's wonderful that she provided you with the support and patience you needed. Your satisfaction is our top priority, and we're grateful for your recommendation. Let us know if there's anything else we can assist you with!"
Profile photo of Lori Held

Lori Held

September 16, 2025

5  out of  5
rating by Lori Held
"Finding Celsea Dow Insurance has been the best Insurance company since moving here! Can't give enough praise to her and her team!"
We responded:
"Lori, thank you for your wonderful review! I'm so happy to hear that you feel this way about our office. We’re committed to providing the best service possible, and your feedback means a lot to us. If you ever need anything, just let us know!"
Profile photo of Toniann Morris

Toniann Morris

September 16, 2025

5  out of  5
rating by Toniann Morris
"Sydney is always extremely professional and helpful. We have had many conversations the last few months."
We responded:
"Thank you, Toniann! I'm happy to hear that Sydney has been professional and helpful during your conversations. Our team is dedicated to providing excellent service, and it's great to know we're meeting your expectations. If you need anything else, feel free to reach out!"
Profile photo of Matthew Hooker

Matthew Hooker

September 5, 2025

5  out of  5
rating by Matthew Hooker
"Chelsea & her team, especially Raquel, are awesome. Well timed rate decrease as well"
We responded:
"Matthew, thank you for your fantastic feedback! I'm happy to hear that Raquel and the rest of the team made a positive impact on your experience. It's great to know you appreciated the rate decrease as well. If you need anything else, feel free to reach out!"
Profile photo of Nick Pascali

Nick Pascali

August 27, 2025

5  out of  5
rating by Nick Pascali
"Chelsea Dow’s office is incredible! Her team is very responsive and always so quick to help. They are very honest and lowered our premiums without us even asking. Best insurance team around!! Look no further"
We responded:
"Nick, thank you for your fantastic feedback! I'm happy to know that our team has been responsive and helpful in managing your insurance needs. It's wonderful to hear that you appreciated our efforts to lower your premiums. We're always here to assist with anything you need. Thanks for choosing us!"
Profile photo of Anna Stahl

Anna Stahl

August 18, 2025

5  out of  5
rating by Anna Stahl
"Raquel was absolutely amazing! She was so helpful when I needed to renew my homeowners insurance. Something that could have been a stressful process, she made so easy and stress-free for me!! Highly recommend working with Raquel with any issues, she is the best!"
We responded:
"Anna, thank you for your wonderful feedback! I'm delighted to hear that Raquel made your insurance renewal process smooth and stress-free. We truly appreciate your recommendation and are always here to assist with any future needs. Let us know if there's anything else we can do for you!"
Profile photo of SIDNEY HOLMES

SIDNEY HOLMES

August 7, 2025

5  out of  5
rating by SIDNEY HOLMES
"great customer service!!!"
We responded:
"Thank you, Sidney! I'm happy to hear you appreciated our customer service. If you ever need anything else, feel free to reach out!"
Profile photo of Peggy Vann

Peggy Vann

August 6, 2025

5  out of  5
rating by Peggy Vann
"Great communications with us! Even sent a card to us, following my husband’s recent hospitalization! 😊"
We responded:
"Thank you, Peggy! I'm happy to know that our communication met your expectations and that the card was a thoughtful touch during your husband's recovery. If there's anything more we can do for you, just let us know!"
Profile photo of sydney phillips

sydney phillips

August 5, 2025

5  out of  5
rating by sydney phillips
"Sydney goes above and beyond through her premier customer service. No matter what the situation is…a last minute change in car insurance or a mortgage loan issue, she is top notch! I highly recommend Chelsea Dow and her team to anyone seeking not only great rates but a customer service experience that is above and beyond all others we have encountered."
We responded:
"Thank you, for your kind words! I'm so happy to hear about your positive experience with our team, especially with Sydney's exceptional service. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
Profile photo of Laura Middleton

Laura Middleton

August 4, 2025

5  out of  5
rating by Laura Middleton
"Very informative and quick with h service."
We responded:
"Thank you, Laura! I'm happy you found our service informative and efficient. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Profile photo of Kayla Hatchell

Kayla Hatchell

August 4, 2025

5  out of  5
rating by Kayla Hatchell
"Sydney was a HUGE help! Very personable and caring!"
We responded:
"Thank you, Kayla! I'm happy to hear that Sydney was able to assist you so well. We take pride in our team's dedication to providing caring and personable service. If you need anything else, feel free to reach out!"
Profile photo of Joni Nickoley

Joni Nickoley

July 31, 2025

5  out of  5
rating by Joni Nickoley
"Grear customer service! Helpful, pleasant and responsive"
We responded:
"Thank you, Joni! I'm happy to hear that you found our customer service helpful, pleasant, and responsive. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
Profile photo of Teresa Smith

Teresa Smith

July 30, 2025

5  out of  5
rating by Teresa Smith
"Ashley is very easy to work with. Our family is grateful for her professionalism and help in many areas!"
We responded:
"Thank you, Teresa! I'm glad to hear that Ashley has been a great help to your family. Her professionalism and dedication are truly appreciated. If you need any further assistance, please don't hesitate to reach out to our office."
Profile photo of Tanya Mart

Tanya Mart

July 30, 2025

5  out of  5
rating by Tanya Mart
"Sydney and the rest of the team at the Chelsea Dow agency are fantastic. Sydney will go out of her way to explain everything and follow up with any information I need. She is invaluable and I won't go anywhere else. Thank you so much!"
We responded:
"Thank you, Tanya! I'm happy to hear that Sydney and our team have been so helpful. We’re committed to providing the best service possible, and it’s wonderful to know you feel supported. If you need anything else, just let us know!"
Profile photo of Michael Carr

Michael Carr

July 25, 2025

5  out of  5
rating by Michael Carr
"Ashley was super helpful and efficient"
We responded:
"Thank you for your review, Michael! I'm happy to hear that Ashley was able to assist you efficiently. Our team is dedicated to providing helpful service. Let us know if there's anything else we can do for you!"
Profile photo of Bob Rippley

Bob Rippley

July 25, 2025

5  out of  5
rating by Bob Rippley
"Ashley Smith did wonderful job of helping me out of a difficult insurance situation where a previous insurer made it extremely difficult to cancel their insurance that was inadvertently renewed by my mortgage company. She was very diligent in working through all the roadblocks the previous insurer put in our way. She was a tremendous help and now I have all my insurance needs through this agency."
We responded:
"Thank you for your review, Bob! I'm happy to hear that Ashley was able to assist you with your insurance situation. Her dedication to overcoming challenges is truly appreciated, and I'm glad we could meet your insurance needs. If there's anything else we can do for you, just let us know!"
Profile photo of Wendy Donaldson

Wendy Donaldson

July 11, 2025

5  out of  5
rating by Wendy Donaldson
"Sydney was wondering a big help was a pleasure speaking with her ."
We responded:
"Thank you, Wendy! I'm happy to hear that Sydney was able to assist you and that you enjoyed your conversation with her. Our team is dedicated to providing excellent service, and your feedback means a lot to us. If there's anything else we can do for you, feel free to reach out!"
Profile photo of Gala Guiba Guerrero

Gala Guiba Guerrero

June 28, 2025

5  out of  5
rating by Gala Guiba Guerrero
"Chelsea and her team are very knowledgeable, and Ashley Smith goes above and beyond as well. Super Helpful."
We responded:
"Thank you, Gala! I'm happy to hear that you found our team knowledgeable and that Ashley made such a positive impact. We're committed to providing helpful service every step of the way. Let us know if there's anything else we can assist you with!"
Profile photo of Andrea Wessell

Andrea Wessell

June 26, 2025

5  out of  5
rating by Andrea Wessell
"We appreciate Sydney’s helpful advice and prompt response times!"
We responded:
"Thank you, Andrea! I'm happy to hear that Sydney provided helpful advice and quick responses. Our team is dedicated to offering excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of Garry Lesesne

Garry Lesesne

June 10, 2025

5  out of  5
rating by Garry Lesesne
"Ashley was awesome to work with. Very efficient. Thanks"
We responded:
"Hey Garry, Thanks for the awesome review! I'm glad Sidney could help you out efficiently. If you need anything else, we're here for you! - Chelsea Dow - State Farm Insurance Agent, Charleston, SC"
Profile photo of Virginia Felton

Virginia Felton

June 6, 2025

5  out of  5
rating by Virginia Felton
"Sydney was amazing and so helpful! She answered all my questions and was so patient with me!"
We responded:
"Virginia, thank you for your wonderful feedback! I'm happy to hear that Sydney was able to assist you effectively and with patience. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. Let us know if there's anything else we can do for you!"
Profile photo of Danielle Dumas

Danielle Dumas

June 3, 2025

5  out of  5
rating by Danielle Dumas
"No one wants to get into an auto accident. No one wakes up in the morning and decides "I think ill crash my car and file a claim against my already high (south caroline in general) deductible". So, when I found myself in an accident last week I was not only upset because I'd been Id been accident but I was also not looking forward to dealing with insurance. I called Sydney from the side of the road and she took care of everything. She was kind, wanting to make sure I was physically okay and ensured I had everything I would need to get my vehicle towed and a rental in place within just a couple of hours. Sydney has been communicative, compassionate and helpful every step of the way - even when I've contacted her out of straight anxiety about the situation. I'm from a really small town with a State Farm agent who knows all of their clients personally. I was worried about losing that down here. I've never actually met Sydney or anyone at Chelsea's office but they certainly made me feel like I have. Thank you for making a very difficult situation a little easier to deal with. This is why I dont grumble about paying a high premium every month. The assurance that IF something happens I am covered without questions."
We responded:
"Thank you so much, Danielle, for taking the time to share your experience with us! I am truly delighted to hear that Sydney was there to support you during what must have been a particularly stressful time in your life. Our team is wholeheartedly dedicated to providing personalized and compassionate service to each and every one of our clients, and it brings us immense joy to know that you felt that genuine connection with us. If you ever find yourself in need of anything else, whether it’s assistance, advice, or simply someone to talk to, please do not hesitate to reach out. Remember, we are always here for you, ready to help in any way we can!"
Profile photo of Rochelle Pinnock

Rochelle Pinnock

June 3, 2025

5  out of  5
rating by Rochelle Pinnock
"Rachel was so patient and attentive to my issues , she answered every questions that I asked she also recommend me to other offer they had if I wasn’t please. Your a great asset Rachel keep smiling"
We responded:
"Thank you, Rochelle! I'm happy to hear that Rachel provided such attentive and patient service. She truly is a valuable part of our team. If you have any more questions or need further assistance, feel free to reach out anytime. We’re here to help!"